Citizens Bank Review

Citizens Bank Citizens Bank

0.01% APY

Like many other big banks we review, Citizens Bank doesn’t offer the highest interest rates in the industry. Your best bet at earning the highest rates with the bank is opening a 8-month or 14-month CD with a paired checking account. Citizens Bank reserves its higher rates for high account balances and linked accounts. If you cannot meet those requirements, you’ll earn at some pretty low rates. You could also check out Citizens Access, a new online bank with much more favorable interest rates. 

A perk of banking with Citizens is that it does have a wide variety of banking offerings. You also don’t have to live in a certain state to have access to these products. You can choose from five savings accounts, three money market accounts, two IRAs and more. The bank also offers student loans and mortgages, allowing you to keep your money and assets with one institution.

Products Offered

Citizens Bank Interest Rate Comparison

Citizens Bank Overview

Citizens Bank began as Citizens Savings Bank in 1871. In 1988, the bank was acquisitioned by RBS Group, which has led to its expansion from its beginnings in Rhode Island. While still headquartered in Providence, the bank now operates with over 1,000 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. These states are Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont. 

The bank is confident in its ability to help customers manage their money to the fullest potential. This is done through a variety of banking products and features and simply listening to customers. 

Citizens Bank Account Features

In addition to mortgages, student loans and investment options, Citizens Bank offers a few different banking accounts. From a simple savings account to retirement savings accounts to interest-earning checking accounts, Citizens Bank allows you to bank in one place. When you open an banking account here, you’ll have easy access to your money, features like Steady Save® to help you save, mobile and online banking and 24/7 help.

One Deposit Savings from Citizens

The One Deposit Savings Account at Citizens Bank is about as barebones a savings option as there could be. It's accesible to just about anyone, as the account has no minimum deposit required to open. It also waives the $4.99 monthly maintenance fee for the first four months that you're an account holder. If you want to waive the fee after the four months pass, you'll need to maintain at least a $200 minimum daily balance. As far as rates go, the account offers a weak 0.01% APY regardless of the size of your balance.

Citizens Quest Savings

The Citizens Quest Savings Account is quite similar to the One Deposit Account above. There's no minimum to open, and although the interest rate is slightly higher at 0.05%, you're still not getting a great rate on your savings balance. There is, however, no monthly fees on the account whatsoever, whereas you need a certain minimum balance to receive no fees with its counterpart.

Citizens Private Client Savings

The Citizens Private Client Savings doesn't really have any of its own features, but rather it's essentially the sister account to the bank's Citizens Private Client Checking Account. Again, the rate on this account is pretty lackluster, but it has no fees or minimum to open. The real perks, however, come if you can maintain a sky-high $200,000 minimum balance, in which case you'll gain access to exclusive wealth management and banking services from Citizens.

Citizens Bank Certificates of Deposit (CDs): 8-Month New Money CD and 14-Month Online-Only CD

Citizens Bank offers certificates of deposit (CDs) with different term lengths available. The first is the Online-Only 14-Month CD. As the name suggests, this account is only available online. You're guaranteed the same rate at opening throughout the whole term. Then there is the 8-month new money CD. It earns at a relatively high interest rate. The same goes for the 10-month new money CD. Both of these accounts will carry the same, fixed rate for the term’s entirety. It’s important to note that you cannot make any deposits or withdrawals from these accounts until they reach maturity, or the end of the term length. 

Citizens Bank Money Market Accounts: Personal Money Market, Citizens Bank Quest® Money Market and Citizens Bank Private Client™ Money Market Accounts 

Citizens Bank offers three different money market accounts. Money market accounts are like savings accounts, except these offers have the ability to write checks. The first account, the Personal Money Market, offers a simple way to save. It does come at a low monthly cost and you have to pay for the checks you order. 

The other two accounts, Citizens Bank Quest® Money Market and Citizens Bank Private Client™ Money Market Accounts, are available as relationship accounts. So you can only open a Citizens Bank Quest® Money Market account when you have a Quest Checking account. In the same way, you can only open a Citizens Bank Private Client™ Money Market account when you already have a Private Client Checking account. These relationships between accounts will also unlock better rates and waive monthly maintenance fees. 

Citizens Bank Checking Accounts: One Deposit Checking from Citizens Bank®, Citizens Bank Quest® Checking and Citizens Bank Private Client™ Checking® Accounts

Citizens Bank gives you three checking account options, One Deposit Checking from Citizens Bank®, Citizens Bank Quest® Checking and Private Client™ Checking. One Deposit Checking from Citizens Bank® is the simplest account. Just as the name indicates, you only need one deposit each statement cycle to waive the monthly fee. This account comes with a debit card, direct deposit abilities and some Overdraft Choices®. Overdraft Choices® allows you to decide how you want the bank to handle transactions that can overdraw your account. Plus, you’re granted an Overdraft Pass® for overdraft fees on transactions of $5 or less. 

Owning a Citizens Bank Quest® Checking account can earn you interest on your balance, albeit at a low interest rate. However, you do snag other great perks like better rates and waived fees on other Platinum accounts, Platinum checks, paper statements, stop payments, money orders, official bank checks and foreign currency. Plus, you’ll gain access to personalized advice from bankers to help you manage and understand your finances.

You’ll get many of the same perks with the third option, the Citizens Bank Private Client™ Checking account. However, this account has the opportunity to earn at higher interest rates, depending on your account balance.

Citizens Bank IRAs: IRA Savings and IRA CDs

You have the option of flexibility when it comes to opening a Citizens Bank IRA. You can choose between an IRA Savings account, which mirrors a basic savings account, or an IRA CD account. For starters, the IRA Savings account comes with a variable interest rate. You can open this account as either a traditional or a Roth IRA. There is a small monthly fee, but you can easily waive that with a $200 minimum daily balance. Your first four months of account ownership are also fee-free. The bank makes saving even easier with Steady Save®, a feature that allows you to set an amount and frequency for automatic deposits.

You can also choose to open an IRA CD from one month to 120 months. Unlike the IRA Savings account, there is a minimum deposit requirement. However, this is in your best interests since you can’t make additional deposits until the account term is up. Just like a regular CD, the longer the term, the higher the interest rate.

Where Can I Find Citizens Bank?

You can find the bank online, on mobile, over the phone or at a physical branch. The bank has over 1,000 branches in 11 states in the New England, Mid-Atlantic and Midwest regions: Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont. You can also find more than 3,000 ATMs across the country. If you’re not near a location, you can easily visit the website to find the information you need or to use the Live Chat feature. 

What Can You Do Online With Citizens Bank?

There’s a lot you can do online with Citizens Bank. You can apply for accounts, learn more about their products, live chat with a customer service representative and more. If you’re not one to pick up the phone, the live chat feature is a perfect way to ask questions about the banks offerings before you apply.

Once you have your own account, you’ll have access to Online Banking through your username and password. There, you can manage your accounts like make transfers, change your direct deposit settings and more. You can perform these actions on the mobile app as well. 

How Do I Access My Money?

You can access your money easily online, on mobile, over the phone, at an ATM or at a physical branch. Since the bank’s branches are limited across the country, you may not have one near you. Unless you’d much rather bank in person, you’ll be OK with the easily navigable website and the bank’s mobile app. You’ll also have access to more ATMs than branches.

How Can I Save More Money With a Citizens Bank Account?

Citizens Bank doesn’t offer the most competitive interest rates. However, you can earn at the highest rates the bank offers by meeting a few requirements. For one, you can do this by linking Platinum accounts together. Some accounts can earn higher rates on higher account balances, too. 

What’s the Process for Opening an Account With Citizens Bank?

You have a few options when you want to apply for an account. If you want to apply online, which you can do for most accounts, you simply have to click an “Apply Now” button. Then you’ll be led through a few steps where you’ll provide personal and banking information. This information will include your Social Security number, driver’s license, home address, phone number and any account information necessary to fund your new Citizens Bank account. 

The process will typically take 10 minutes to complete. You’ll receive an instant decision on your application, too, so you don’t have to wait on a response. 

You can also apply for a new account over the phone or at a branch. You’ll need to do either of these to open an IRA.

What’s the Catch? 

Despite the bank’s many features and perks, you won’t earn much savings here. The bank’s rates fall on the lower end of the spectrum. However, there are still banks that offer even lower rates. To earn the highest rates Citizens Bank can offer, you’ll have to jump through a few hoops like opening and linking other accounts whereas other banks can offer high rates right off the bat. 

You can also check out the bank's latest venture, Citizens Access. This is an entirely online bank that offers an Online Savings account and seven Online CD accounts. These accounts require high balances but earn at incredibly competitive interest rates. 

Bottom Line

Citizens Bank offers a ton of different banking products, allowing you to find an account that really fits with your savings goals. These accounts often come with further products and perks to make saving more automatic and convenient. However, if you are looking for the highest-earning interest rates out there, this bank isn’t the one for you. You can snag some rate boosts, but those require qualifying actions while many competitors offer higher rates from the start.