Citizens Bank and Trust Company (MO) Review

Citizens Bank and Trust Company Savings

0.15% APY

Founded in 1889, Citizens Bank and Trust Company has $880 million in assets as well as $687 million in deposits, which makes the institution a medium-size bank. Citizens Bank and Trust Company, whose headquarters are in Kansas City, Missouri, lacks premium access to customer service, with no live chat or all-day service options available. It is a traditional brick-and-mortar bank with access to service representatives at a physical location, in addition to its online and mobile apps. On the whole, Citizens Bank and Trust Company is a solid contender in your bank search at a score of 4.2 out of 5 stars from the SmartAsset experts. 

Citizens Bank and Trust Company has a variety of product offerings, including savings accounts, checking accounts, money market accounts, CDs, IRAs, mortgage products and credit cards. Good for putting your cash away, Citizens Bank and Trust Company's savings account has a good interest rate. If you're interested in stress-free personal checking, Citizens Bank and Trust Company's ordinary checking account does not have a monthly fee. Opening both checking and savings accounts in one place is best for getting the highest interest rates on your income while retaining convenient access to your funds.

Service Quality

Citizens Bank and Trust Company is a brick-and-mortar bank, with 21 total bank locations in Kansas and Missouri. With mobile and web apps, Citizens Bank and Trust Company makes account access easy, even on the go. It does not offer all-day customer service with representatives. You can get help during its hours, which are Monday through Friday, 9:00 a.m. to 11:00 p.m. CT; Saturday and Sunday, 9:00 a.m. to 5:00 p.m. CT. 

Citizens Bank and Trust Company's online and mobile banking services get moderately high praise from users: the Citizens Bank and Trust Company mobile app has an overall rating of 4.0 out of 5 (with 74 reviews on Apple and Android) compared to the national average of 3.8. Citizens Bank and Trust Company's mobile app allows you to control your finances by reviewing account balances, sending and receiving funds as well as reaching support representatives. Citizens Bank and Trust Company gets an excellent consumer satisfaction rating based on comparatively few consumer complaints registered with the Consumer Financial Protection Bureau (CFPB), a government agency that protects consumers in the financial sector. 

Products Offered

Citizens Bank and Trust Company offers several deposit products which include savings accounts, checking accounts, money market accounts and CDs, providing you with many options to manage your money. It does not have the best savings rate, which means you should consider taking a look elsewhere for banks that offer more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. Citizens Bank and Trust Company's CD rates are fair compared to the national average.

Rates

Citizens Bank and Trust Company has a savings rate of 0.15%, which is above-par compared to the average U.S. bank. Its one-year CD has a rate of 0.20% and the five-year CD earns at a rate of 0.55%, while its highest-yielding money market account has an APY of 0.20%. Considering that Citizens Bank and Trust Company has an average savings rate, Citizens Bank and Trust Company's savings account is perfect if you would like to save towards a significant landmark such as sending your kids to college.

Fees

Citizens Bank and Trust Company charges its customers extremely low fees compared to the average U.S. bank. Citizens Bank and Trust Company's checking account has no monthly fee, making it excellent for anyone looking for a hassle-free account. 

Financial Health

Citizens Bank and Trust Company is currently a medium-size bank and manages $880 million in assets and $687 million in deposits. It has a very good Texas Ratio of 12.83%, denoting that Citizens Bank and Trust Company is in fine financial shape and far from failure. Additionally, Citizens Bank and Trust Company is FDIC-insured, meaning that your money is insured (up to $250,000) even in the event of bank failure.

Find a Citizens Bank and Trust Company Near Me

Citizens Bank and Trust Company has 21 branches across the U.S.