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Citizens Trust Bank Review

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Citizens Trust Bank Savings
0.05% APY
1. Overview 2. How We Rated It 3. Products Offered 4. Branch Locations

Overview

Established in 1921, Citizens Trust Bank has assets totaling $429 million along with $373 million in deposits, classifying it as a medium-size bank. Citizens Trust Bank, whose headquarters are in Atlanta, Georgia, lacks premium access to customer service, with no live chat or all-day service options available. It is a conventional brick-and-mortar bank with access to service representatives at a physical location, in addition to its online and mobile offerings. Overall, Citizens Trust Bank is a decent choice, but with better options out there, with a score of 3.5 stars out of 5 from the SmartAsset experts. Citizens Trust Bank offers an array banking products, which include savings accounts, checking accounts, money market accounts, mortgage products and credit cards. Citizens Trust Bank has a fair savings rate compared to the average savings account. The bank's standard checking account has a monthly fee of $10.00, making it a rather expensive bank for checking. Locating a checking account with no monthly fee and a savings account with a high APY at the same bank is the best bet for getting the most income on your deposits alongside convenient access to your funds.

How We Rated It

SmartAsset's Overall Rating

3.5/5
National Average: 4.1

The overall rating is a weighted average of rates, fees, service quality and financial health.Read more

Rates

2.9
SmartAsset Average: 3.5

Citizens Trust Bank features a savings rate of 0.05%, which is poor compared to other U.S. banks. Citizens Trust Bank's one-year CD has a rate of 0.30% and the five-year CD has a rate of 0.90%, while its highest-yielding money market account earns at a rate of 0.10%. Given its noncompetitive savings rate, you should consider opting for higher earning savings accounts with other banks.

How Citizens Trust Bank's Savings Rates Compare

Citizens Trust Bank Savings 0.05 National Average 0.26 Compare Offers
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Fees

2.5
SmartAsset Average: 4.4

On average, Citizens Trust Bank charges its customers high fees in comparison to the average U.S. bank. Its checking account has a monthly fee of $10.00, ranking it fair for anyone looking for a simple account. For those who will need cash in a pinch, it is fair because it has an out-of-network ATM fee of $2.00, which is reasonable in comparison to other U.S. banks. Citizens Trust Bank unfortunately does not reimburse out-of-network ATM charges, which means you'll have to locate a Citizens Trust Bank ATM or eat the cost of withdrawal.

Monthly Fee $10.00 National Average: $3.21
Non-network ATM Fee $2.00 National Average: $1.20
Overdraft Fee N/A National Average: $35.00
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Service Quality

3.7
SmartAsset Average: 3.7

Citizens Trust Bank is a brick-and-mortar bank, with nine total bank locations in Alabama and Georgia. It also offers access to mobile and web apps for easy access and banking on the go. It does not have all-day customer service with actual service representatives. You can get help during its hours, which are Monday through Friday and 8:30 a.m. to 6:00 p.m. ET. Citizens Trust Bank's online and mobile banking platforms receive moderate feedback from customers. The Citizens Trust Bank mobile app has been given a 3.5 out of 5 (out of 72 reviews on iOS and Android) compared to the national average of 3.8. You can access Citizens Trust Bank's mobile app to manage your finances by reviewing current statements, sending and receiving money as well as accessing customer service. Citizens Trust Bank gets a superb consumer satisfaction score based on comparatively few consumer complaints brought to the Consumer Financial Protection Bureau (CFPB), a government financial agency that protects consumers in the financial sector.

Overall Mobile Rating 3.5/5
Consumer Satisfaction Rating 5.0/5
Online Banking Portal No
Live Chat No
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Financial Health

4.7
SmartAsset Average: 4.8

Citizens Trust Bank is currently a medium-size bank with assets totaling $429 million and $373 million in deposits. Citizens Trust Bank has a strong Texas Ratio of 6.11%, signifying that Citizens Trust Bank is in good financial well-being and unlikely to fail. Additionally, Citizens Trust Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Texas Ratio Analysis

6.11%
High Risk 75% 50% 20% 10% Low Risk

The Texas Ratio, a measure of a "bad assets" against available capital, can provide an early warning sign of bank failure. A low ratio indicates smaller chance of failure; a higher ratio suggests greater risk.

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Compare Citizens Trust Bank to Other Competitive Offers

Products Offered

Product Current Terms and Rates Minimum Balance for APY
Savings Account 0.05% APY $100
Checking Account 0.03% APY $2000
Certificates of Deposit
  • 12 Month: 0.30% APY
  • 24 Month: 0.45% APY
  • 36 Month: 0.55% APY
  • 48 Month: 0.65% APY
  • 60 Month: 0.90% APY
$500 for all terms
Money Market Account 0.1% APY $1

Citizens Trust Bank has several deposit products including savings accounts, checking accounts and money market accounts that provide you with many options to manage your money. Citizens Trust Bank does not have the best savings rate, which means you should think about taking a look elsewhere for banks that deliver more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. Citizens Trust Bank's CD rates are fair compared to other U.S. banks.

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Find a Citizens Trust Bank Near Me

Citizens Trust Bank has nine physical locations across the U.S.

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