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The number of virtual meetings between retirement plan participants and Transamerica consultants increased in 2020, thanks to all meetings being held remotely.

From doctors visits to business meetings, the COVID-19 pandemic has shifted so many of our everyday interactions from in person to online.

One silver lining of this dramatic change has been increased engagement when it comes to people learning about their retirement savings. Transamerica, an investment solutions, retirement and insurance company, has seen a significant uptick in the number of retirement plan participants meeting virtually with plan consultants since the start of the pandemic.

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In 2020, Transamerica reported a 25% year-over-year increase in employee education meetings, thanks to fully-remote engagement.

“Traditionally, Transamerica’s retirement education program had a mixture of in-person and virtual meetings,” Phil Eckman, chief operating officer of workplace solutions at Transamerica, said in a statement. “With the pandemic, it was necessary to move swiftly to an entirely virtual model. What we found is that virtual education removes most logistical considerations, making it more convenient and flexible for sponsors and employees.”

Eckman said plan sponsors have lauded the convenience of scheduling virtual meetings. “Their employees also expressed appreciation for the convenience to speak with a retirement planning consultant virtually on their schedule,” he added.

Transamerica also found that employees who met with a retirement plan consultant contributed an average of 32% more to their plans compared to those who did not meet with a representative. Meanwhile, 88% of employees who met with a retirement plan consultant said their meetings were “very beneficial” and 91% were pleased with the ease of scheduling and accessibility they had to virtual meetings with professionals.

“With more companies shifting to a permanent work-from-home or hybrid structure, these statistics show that virtual meetings with retirement plan consultants will be even more important and an effective means to give people the information they need to prepare for retirement,” said Eckman.

Room For Improvement

A JD Power survey from September 2021 shows that retirement plans have work to do when it comes to providing participants access to digital tools.

The Transamerica data comes at a time when retirement plans seemingly aren’t doing enough to digitally engage consumers enrolled in workplace plans.

According to a JD Power survey from September, only 24% of retirement savers strongly agreed their providers offer proactive guidance. The same survey found that just 43% of people said it’s easy to locate the information they need to make investment decisions on either a retirement plan website or mobile app.

The availability of proactive guidance is particularly important for plan participants. Those who receive this type of guidance from their retirement plan are 25% more likely to keep their assets with their current plan sponsor, according to the JD Power survey.

Bolster Your Plan With Engagement

The number of virtual meetings between retirement plan participants and Transamerica consultants increased in 2020, thanks to all meetings being held remotely.

One of the first steps to improving your prospects for successful retirement savings is simply getting more engaged. For some, that may mean improving their financial literacy using online tools, while others may choose to meet with a consultant from their retirement plan or hire a financial advisor.

The Transamerica data suggests savers who meet, even virtually, with a professional from their retirement plan save more for retirement than those who don’t. Start by contacting your company’s human resources department and asking how to arrange a meeting with a representative from your plan. You may be able to do so directly through your plan administrator online.

A financial advisor can also be a valuable resource when it comes to long-term planning. And just like Transamerica, financial advisors across the country responded to the pandemic by diversifying the ways in which they interact with clients.

In fact, a SmartAsset study found that 48% of advisors said video calls were their preferred method of communication during the pandemic. This mode of communication between advisors and clients is likely here to stay, even as more and more in-person meetings occur. One third of advisors said video conferencing will remain their No. 1 choice for interacting with clients in the future, compared to only 2% before the pandemic.

Bottom Line

The pandemic has altered so many elements of everyday life, shifting in-person interactions to computer screens. But retirement savers have benefited from the new trend, according to Transamerica, and are more likely to meet with representatives from their retirement plan now that meetings are held virtually. Virtual meetings provide for more flexible scheduling, and as a result, more interest from plan participants. Financial advisors have also adapted nicely to the logistical challenges of the pandemic, holding more video calls with clients than before.

Tips for Retirement Planning

  • Everyone’s retirement savings goal is different. SmartAsset’s free Retirement Calculator can help you determine how much you’ll need to have saved based on your current income, expenses in retirement and other inputs.
  • Having a trusted professional like a financial advisor in your corner can help you reach your financial goals. Finding a qualified financial advisor doesn’t have to be hard. SmartAsset’s free tool matches you with up to three financial advisors in your area, and you can interview your advisor matches at no cost to decide which one is right for you. If you’re ready to find an advisor, get started now.

Photo credit: ©iStock.com/AndreyPopov, ©iStock.com/Geber86, ©iStock.com/insta_photos

Patrick Villanova Patrick Villanova is a writer for SmartAsset, covering a variety of personal finance topics, including retirement and investing. Before joining SmartAsset, Patrick worked as an editor at The Jersey Journal. His work has also appeared on NJ.com and in The Star-Ledger. Patrick is a graduate of the University of New Hampshire, where he studied English and developed his love of writing. In his free time, he enjoys hiking, trying out new recipes in the kitchen and watching his beloved New York sports teams. A New Jersey native, he currently lives in Jersey City.
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