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WestStar Bank Review

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WestStar Bank Savings
0.26% APY
1. Overview 2. How We Rated It 3. Products Offered 4. Branch Locations


WestStar Bank first started operating in 1990 with headquarters located in El Paso, Texas. It owns assets of $2 billion and $1 billion in deposits, which makes it a large bank. WestStar Bank lacks premium access to customer service, with no live chat or all-day service options available. It is a traditional brick-and-mortar bank with access to service representatives at a physical location, in addition to its online and mobile apps. SmartAsset has rated WestStar Bank 3.6 stars out of 5, suggesting it is a decent bank that leaves room for improvement. WestStar Bank provides customers with a varied selection of banking products, including savings accounts, checking accounts, money market accounts, CDs, IRAs and credit cards. It has a fair savings rate; other popular banks have higher rates. The bank's standard checking product features a $8.00 monthly fee, making it a rather costly bank for checking. Obtaining a checking account with no monthly fee, in addition to a savings account with a high interest rate at the same bank is your best bet for gaining the most income on your deposits while having easy access to your funds.

How We Rated It

SmartAsset's Overall Rating

National Average: 4.1

The overall rating is a weighted average of rates, fees, service quality and financial health.Read more


SmartAsset Average: 3.5

With a savings rate of 0.26%, WestStar Bank ranks poorly compared to the national average. Its one-year CD earns at a rate of 0.80% and the five-year CD has a rate of 1.56%, while its highest-yielding money market account has a rate of 0.20%. Given its below average savings rate, you should think about choosing another bank to earn more on your deposits.

How WestStar Bank's Savings Rates Compare

WestStar Bank Savings 0.26 National Average 0.26 Compare Offers
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SmartAsset Average: 4.4

WestStar Bank has generally high fees in comparison to other U.S. banks. At $8.00/month, WestStar Bank's checking account is not the best product for people who need an easy banking experience. WestStar Bank doesn't refund out-of-network ATM fees, which means you'll have to find a WestStar Bank ATM or eat the cost of withdrawal.

Monthly Fee $8.00 National Average: $3.21
Non-network ATM Fee N/A National Average: $1.20
Overdraft Fee N/A National Average: $35.00
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Service Quality

SmartAsset Average: 3.7

WestStar Bank is a brick-and-mortar bank, with 14 total branches in New Mexico and Texas. It also offers access to mobile and web apps for an easy mobile-banking experience. It does not have all-day customer service with actual service representatives. You can get help during its hours, which are Monday through Friday, 8:00 a.m. to 8:00 p.m. CT; Saturday, and 9:00 a.m. to 1:00 p.m. CT. WestStar Bank's online and mobile banking platforms receive fairly good scores from customers. Out of 21 ratings on both Apple and Android platforms, the WestStar Bank mobile app is scored at 4.3 out of 5 (compared to the national average of 3.8). WestStar Bank's mobile app lets you manage your finances by checking current statements, sending and receiving funds and accessing customer service. WestStar Bank gets a superb consumer satisfaction rating based on comparatively few complaints filed with the Consumer Financial Protection Bureau (CFPB), a government agency that protects consumers in the financial sector.

Overall Mobile Rating 4.3/5
Consumer Satisfaction Rating 5.0/5
Online Banking Portal No
Live Chat No
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Financial Health

SmartAsset Average: 4.8

WestStar Bank is a large bank and has $2 billion in assets as well as deposits totaling $1 billion. Its Texas Ratio is 2.15%, suggesting a low possibility of failure. Additionally, WestStar Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Texas Ratio Analysis

The Texas Ratio, a measure of a "bad assets" against available capital, can provide an early warning sign of bank failure. A low ratio indicates smaller chance of failure; a higher ratio suggests greater risk.

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Compare WestStar Bank to Other Competitive Offers

Products Offered

Product Current Terms and Rates Minimum Balance for APY
Savings Account 0.26% APY $100
Checking Account 0.02% APY $3000
Certificates of Deposit
  • 12 Month: 0.80% APY
  • 24 Month: 1.26% APY
  • 36 Month: 1.36% APY
  • 48 Month: 1.46% APY
  • 60 Month: 1.56% APY
$2500 for all terms
Money Market Account 0.2% APY $25000

WestStar Bank has several deposit products like savings accounts, checking accounts, money market accounts and CDs that provide you with many options to manage your money. WestStar Bank does not have the best savings rate, which means you should consider other options for banks that deliver more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. WestStar Bank's CD rates are fair in comparison to the average U.S. bank.

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Find a WestStar Bank Near Me

WestStar Bank has 14 locations in the U.S.

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