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Citizens First Bank Review

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Citizens First Bank Savings
0.10% APY
1. Overview 2. How We Rated It 3. Products Offered 4. Branch Locations


Founded in 1999, Citizens First Bank has $465 million in assets and deposits totaling $373 million, ranking the institution as a medium-size bank. Citizens First Bank, whose headquarters are in Bowling Green, Kentucky, lacks premium access to support representatives, with no live chat or all-day service options available. It is a conventional brick-and-mortar bank with in-person service, in addition to its online and mobile apps. At a SmartAsset rating of 4.4 out of 5 stars, Citizens First Bank should be solidly in contention for your choice of bank. Citizens First Bank offers a mixture of product offerings, which include savings accounts, checking accounts, money market accounts, CDs, IRAs and mortgage products. It has a fair savings rate; other popular banks have higher rates. If you're looking for a checking account for everyday use, Citizens First Bank's standard checking does not have a monthly charge. Banks that offer free checking, in addition to a high interest rate savings account are your best option for getting the highest income from your deposits while having convenient access to your money.

How We Rated It

SmartAsset's Overall Rating

National Average: 4.1

The overall rating is a weighted average of rates, fees, service quality and financial health.Read more


SmartAsset Average: 3.5

With a savings rate of 0.10%, Citizens First Bank ranks poorly compared to the average U.S. bank. Its one-year and five-year term lengths CDs earn at a rate of 1.90% and 3.00%, respectively, while its highest-yielding money market account earns at a rate of 0.15%. Given Citizens First Bank's noncompetitive savings rate, you should think about looking elsewhere to open savings accounts.

How Citizens First Bank's Savings Rates Compare

Citizens First Bank Savings 0.10 National Average 0.26 Compare Offers
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SmartAsset Average: 4.4

Citizens First Bank charges customers extremely low fees compared to the average U.S. bank. With no monthly fee, Citizens First Bank's checking account is perfect for those who need an easy checking account. Citizens First Bank does not refund out-of-network ATM charges, meaning you'll have to search for a Citizens First Bank ATM or accept the ATM charge.

Monthly Fee $0 National Average: $3.21
Non-network ATM Fee N/A National Average: $1.20
Overdraft Fee N/A National Average: $35.00
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Service Quality

SmartAsset Average: 3.7

Citizens First Bank is a brick-and-mortar bank, with nine total bank locations in Kentucky. It also offers access to mobile and web apps for a simple mobile-banking experience. Citizens First Bank's online and mobile banking platforms receive mediocre feedback from customers. Out of 4,900 ratings on both iOS and Android platforms, the Citizens First Bank mobile app rates a 3.3 out of 5 (compared to the national average of 3.8). You can use Citizens First Bank's app to control your finances by looking at current statements, sending and receiving money and reaching customer service. Citizens First Bank receives an exceptional consumer satisfaction score based on comparatively few consumer complaints brought to the Consumer Financial Protection Bureau (CFPB), a government agency that protects consumers in the financial sector.

Overall Mobile Rating 3.3/5
Consumer Satisfaction Rating 5.0/5
Online Banking Portal No
Live Chat No
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Financial Health

SmartAsset Average: 4.8

Citizens First Bank is currently a medium-size bank owning $465 million in assets as well as $373 million in deposits. Its Texas Ratio is 2.46%, signifying a negligible possibility of failure. Additionally, Citizens First Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Texas Ratio Analysis

The Texas Ratio, a measure of a "bad assets" against available capital, can provide an early warning sign of bank failure. A low ratio indicates smaller chance of failure; a higher ratio suggests greater risk.

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Compare Citizens First Bank to Other Competitive Offers

Products Offered

Product Current Terms and Rates Minimum Balance for APY
Savings Account 0.1% APY $200
Checking Account 0.25% APY $5000
Certificates of Deposit
  • 12 Month: 1.90% APY
  • 24 Month: 1.50% APY
  • 36 Month: 1.50% APY
  • 48 Month: 2.75% APY
  • 60 Month: 3.00% APY
$500 for all terms
Money Market Account 0.15% APY $2500

Citizens First Bank has several deposit products like savings accounts, checking accounts, money market accounts and CDs that provide you with many options to manage your money. Citizens First Bank does not have the best savings rate, which means you should consider taking a look elsewhere for banks that deliver more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. Citizens First Bank's CD rates are fair as compared against the national average.

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Find a Citizens First Bank Near Me

Citizens First Bank has nine physical branches across the U.S.

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