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Citizens Community Bank Review

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Citizens Community Bank Savings
0.25% APY
1. Overview 2. How We Rated It 3. Products Offered 4. Branch Locations


Citizens Community Bank first started operating in 1992 with headquarters in Mascoutah, Illinois. It owns assets of $380 million along with deposits totaling $327 million, which makes it a small bank. Citizens Community Bank lacks premium access to support representatives, with no live chat or all-day service options available. It is a traditional brick-and-mortar bank with access to service representatives at a physical location, in addition to its online and mobile apps. At a SmartAsset rating of 4 stars out of 5, Citizens Community Bank should be near the middle of the pack in your search for a bank. Citizens Community Bank offers an array product offerings, which include savings accounts, checking accounts, money market accounts and mortgage products. Citizens Community Bank has a fair savings rate compared to the average savings account. The bank's standard checking product has a $6.00 monthly fee, which ranks on the higher end of monthly fees. Locating a checking account with no monthly fee, in addition to a savings account with a high APY at the same institution is the best bet for returning the most income from your deposits while maintaining easy access to your funds.

How We Rated It

SmartAsset's Overall Rating

National Average: 4.1

The overall rating is a weighted average of rates, fees, service quality and financial health.Read more


SmartAsset Average: 3.5

With a savings rate of 0.25%, Citizens Community Bank ranks poorly as compared against the national average. Its CD rates are 1.51% and 3.03% for the one-year and five-year term lengths, respectively, while its highest-yielding money market account earns at an APY of 0.25%. Given Citizens Community Bank's noncompetitive savings rate, you should think about other options to earn more on your deposits.

How Citizens Community Bank's Savings Rates Compare

Citizens Community Bank Savings 0.25 National Average 0.26 Compare Offers
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SmartAsset Average: 4.4

Citizens Community Bank has generally high fees compared to the national average. At $6.00/month, Citizens Community Bank's checking account is less than great for people who need a hassle-free banking experience. Additionally, at $30.00, its overdraft fee is considerably lower than the national average. Citizens Community Bank does not refund out-of-network ATM fees, meaning you'll need to locate a Citizens Community Bank ATM or pay the fee.

Monthly Fee $6.00 National Average: $3.21
Non-network ATM Fee N/A National Average: $1.20
Overdraft Fee $30.00 National Average: $35.00
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Service Quality

SmartAsset Average: 3.7

Citizens Community Bank is a brick-and-mortar bank, with five total bank locations in Illinois. It also offers access to mobile and web apps for a straightforward mobile-banking experience. Citizens Community Bank's online and mobile banking services get moderate scores from customers. The Citizens Community Bank mobile app has an overall rating of 3.5 out of 5 (out of 4 ratings on Apple and Android) compared to the national average of 3.8. Citizens Community Bank's mobile app lets you manage your bank accounts by checking current statements, sending and receiving money as well as reaching support representatives. Citizens Community Bank gets an exceptional consumer satisfaction score due to relatively few consumer complaints filed with the Consumer Financial Protection Bureau (CFPB), a government-backed consumer protection agency.

Overall Mobile Rating 3.5/5
Consumer Satisfaction Rating 5.0/5
Online Banking Portal No
Live Chat No
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Financial Health

SmartAsset Average: 4.8

Citizens Community Bank is a small bank and owns assets totaling $380 million and $327 million in deposits. Citizens Community Bank's Texas Ratio is 5.19%, denoting a tiny chance of failure. Additionally, Citizens Community Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Texas Ratio Analysis

High Risk 75% 50% 20% 10% Low Risk

The Texas Ratio, a measure of a "bad assets" against available capital, can provide an early warning sign of bank failure. A low ratio indicates smaller chance of failure; a higher ratio suggests greater risk.

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Compare Citizens Community Bank to Other Competitive Offers

Products Offered

Product Current Terms and Rates Minimum Balance for APY
Savings Account 0.25% APY $1
Checking Account 0.11% APY $2500
Certificates of Deposit
  • 12 Month: 1.51% APY
  • 24 Month: 2.42% APY
  • 36 Month: 2.78% APY
  • 48 Month: 2.83% APY
  • 60 Month: 3.03% APY
$500 for all terms
Money Market Account 0.2% APY $5000

Citizens Community Bank has several deposit products including savings accounts, checking accounts and money market accounts to give you many options to manage your money. Citizens Community Bank does not have the best savings rate, which means you should consider taking a look elsewhere for banks that deliver more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. Citizens Community Bank's CD rates are fair compared to the average U.S. bank.

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Find a Citizens Community Bank Near Me

Citizens Community Bank has five branches across the U.S.

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